Identifying Confidence Scores

A confidence score is assigned to each email in a contact profile. Access the email confidence scores through the Contact Profile, or directly in the Company Emails and Contact Emails columns.

Click on the contact’s name to open their Contact Profile, and then access email(s) through the Email section. Email Confidence scores will be displayed on the right side of each provided email, providing a quick glance view of the Total AI score. 

Access email confidence scores directly from the Contact Emails and Company Emails columns after a contacts search, or in the My Contacts tab. Simply hover over the specific table cell to display all present emails and confidence scores for that contact. 

How is Total AI calculated?

Total AI is derived from multiple signals within each piece of data, such as the frequency of the data identified, the source of the data, and validation signals of the data, in addition to elements such as open rate and other success signals. Our AI aggregates all of this data across sources and scores this data from 0 - 100%. The higher the score, the more confidence the signals display for that piece of data on that contact or company.

Filtering by Total AI Scores 

1. Navigate to the My Contacts page through the Contacts icon on the left navigation pane. 

2. Using the filter funnel, apply any preferred filters to tailor down to targeted contacts. To apply a Total AI threshold, access the Total AI Filter bullseye icon.

3. Set your Contact Confidence and AI Threshold range that is best for your company’s outreach needs and industry trends, and specify the email type if desired.
Select from preset ranges, Low, Medium, and High, or use the slider scale to customize the Total AI threshold range.

Check out the Determining Total AI Ranges below on how to determine accurate range for your needs.

4. Save your Total AI Threshold preferences to display the contacts with contact profile information that matches applied filters.

5. Export the list to your CRM or download into a CSV.

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Determining Total AI Ranges

Lower Total AI Score (50-70%+)
If your company or team is positioned for higher volumes of outreach and you have systems to support a slightly elevated rate of failure (bounce rate, etc...), then using data with a lower Total AI score (ie. 50 - 70%+) may be a sufficient strategy for your organization. The data at the lower end of the Total AI scale could result in slightly higher failure rates, but is still valuable data if used with the right systems and processes.

Increased Total AI Threshold (70-80%+)If your company or team is positioned for more targeted, specific outreach or you have more strict systems for outreach, then increasing your Total AI threshold would be the right formula (70 - 80%+ Total AI). While this will decrease the total volume of data for your outreach, increasing your Total AI threshold will increase the accuracy and efficiency of your outreach.

Leveraging Total AI Filter

Check out some of the ways other Seamless.AI users have found Total AI Filter beneficial!

• Teams and organizations who leverage Total AI consistently see 20 - 30% higher success rates than those that are not leveraging this key metric.
• Reach: Seamless.AI provides millions of contact records, each with hundreds of potential data points for outreach. Our goal is to help you maximize your reach of target consumers and prospects.‍
• Risk: With maximizing reach also comes inherent risk. This is where Total AI impacts your approach. Factoring the Total AI score will help you to both maximize your reach, while offering the ability to also minimize risk of things like bounced emails or invalidated data.

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