Upgrading or Canceling Seamless Account

This article explains how to upgrade your Seamless account, purchase additional licenses, and request changes to your subscription, including cancellation or removal of automatic renewal.

Getting started

We strive to configure your Seamless account to meet your needs when you first sign up. However, we understand that your organization’s needs may change over time.

Use the options below to upgrade your plan, add licenses, modify your subscription, or request cancellation or non-renewal.

Note: Only Seamless owners and approved Seamless administrators can access the Billing page and complete the billing and subscription management actions outlined in this article.

We want every user to have a positive experience with Seamless. Before canceling, we encourage you to contact our Support or Customer Success teams if you need assistance or would like to discuss your account options.

Upgrading Your Seamless Account

Users and teams can request an account upgrade, including additional products or credits, through either of the following options:

Navigate to the Billing page within your account settings.
Select Upgrade Plan in the top-right corner of Seamless.

You will be directed to the Upgrades page, where you can select your preferred plan and enter your payment information.

Upgrade your Seamless plan — Request to upgrade your Seamless plan throughout your platform

Adding Licenses to Your Seamless Account

To purchase additional licenses:

Click your account icon.
Select Settings.
Navigate to User Management.

Access User Management through your settings.

On the User Management page, select Add Licenses on the far-right side.
Confirm the plan or number of licenses you would like to purchase.
Enter your payment information to complete the upgrade.

Add Seamless licenses — Add licenses to your Seamless organization through the User Management page.

Adding Licenses Seamless Account

Canceling or Preventing the Renewal of Your Seamless Account

At least 60 days prior to your subscription renewal date, an admin and/or owner must submit the appropriate account modification request form and meet with your Customer Success Representative to process the removal of your account’s contracted automatic renewal.

You can access the account modification form any time by logging in to your Seamless account and navigating to the Billing page and selecting “Modify My Subscription”, where you will be prompted to complete the modification workflow.

Here is a direct link to the Account Billing page https://login.seamless.ai/settings/billing