Seamless.AI Support and Training
This article provides step-by-step guidance on how to get help from Seamless.AI Team through multiple support channels including submitting support tickets, phone, email, live training, on-demand training and Knowledge Center. Upgraded users receive priority service.
We offer a wide range of support and educational resources to help you succeed, whether you're just getting started or looking to maximize your investment with Seamless.AI.
Brand refresh in progress
We recently launched a new brand, so some images and videos may differ from what you see in-product. All workflows and guidance remain accurate while we update visuals.
Getting Started
Our platform is designed to be intuitive, but if you ever need a hand, Seamless.AI offers multiple ways to get assistance:
- In-App Help: Click the Get Help icon at the top right corner of the platform for quick access to all resources.
- Live & On-Demand Training: Learn at your own pace or join interactive sessions with our experts.
- Support Ticket Submission: Reach out for personalized help with your account or platform issues.
- Chat & Email Support: Speak with our virtual assistant or email us directly.
- Knowledge Center: Find tutorials, videos, and FAQs to guide you every step of the way.
Support Options
We offer several channels to ensure you receive the support you need:
Chat with Support
Access our in-app chat bot in the menu bar in the top right corner of the screen, look for the chat message icon, for real-time assistance from our virtual assistant.
Submit a Support Ticket
Need technical help or want to report an issue? To submit a support ticket directly click here.
After opening a support ticket, the Seamless.AI team will reach out with 24-48 hours to email provided or associated with your account.
Email Support
- General Support: help@success.seamless.ai
- Billing Questions: accounts@billing.seamless.ai
Phone Support
Call us at: +1 (740) 494-3900
Phone support is available Monday–Friday, 9am–5pm EST.
Education & Training Resources
Your success is our priority! That’s why we provide several educational tools to help you learn and grow with Seamless.AI.
Knowledge Center
Search for step-by-step articles, how-to videos, and feature tutorials inside the Knowledge Center or by clicking the Get Help icon in-app.
Live Webinars
Join live, expert-led sessions with other users to learn the ins and outs of Seamless.AI.
- Click Join Live Training in the platform to sign up for an upcoming session that fits your schedule.
On-Demand Training
Learn at your own pace with detailed courses inside the Seamless.AI Academy, covering:
- Getting started with Seamless.AI
- Using premium features
- CRM integrations and best practices
To access these, go to the Seamless.AI Academy tab on the left navigation bar or the On-Demand Training tab at the top of your screen.
Share Your Feedback
We’re always looking to improve! Share your thoughts, suggestions, and product improvements by clicking the hand icon on the top icon bar. Your feedback helps us make Seamless.AI better for everyone.
